ONLINE STORE TERMS AND CONDITIONS



I. Definitions

1. Terms and Conditions – these regulations, governing the rules of using the service

2. Store – an online store operated by the Seller at www.ekodama-studio.pl, through which Users can purchase goods available in the store.

3. Seller – Naturalny Zakręt - eKodama Development and Educational Center Magdalena Górska, Ścinawa 56a, 55-200 Ścinawa, Poland, Tax Identification Number (NIP): 9121824727, National Business Registry Number (REGON) 021866708, email: naturalny.zakret@gmail.com.

4. Digital Content – digital files available for download after payment has been received by the store or virtual content to be played on the service's website to which the User gains access after payment has been received by the store. Digital content is not stored on a tangible medium.

5. User – any entity using the Service operated at www.ekodama-studio.pl.

6. Consumer – a natural person who purchases goods available in the store for purposes not directly related to their business or professional activity.

7. Consumer-entrepreneur – a natural person conducting business activity, registered in the Central Registration and Information on Business (CEiDG), who purchases goods available in the store for purposes not directly related to their business or professional activity.

8. Entrepreneur – a company, institution, or natural person who purchases for profit-making, professional purposes, or directly related to the conducted business activity.

9. User account – a service provided free of charge electronically by the Seller, allowing the User to use additional functionalities of the Service.

10. Service – the website where the Store is located, operated at www.ekodama-studio.pl.

11. Goods – a product or service offered for sale in the store.



II. General provisions

1. These terms and conditions indicate the rules and conditions of using the service for Users, which in particular include:

a) sale of goods, i.e., products and services via the Internet – a paid service

b) setting up and operating a user account in the service – a free service

2. The range of goods offered via the website includes: projects, courses, online courses, consultations, professional training, online educational programs and on CD, ebooks, books, brochures, other publications, t-shirts, bags, mugs, drawings, prints, postcards, graphic files, music files, CDs, programs, and applications.

3. Information and description of the offered products and services the Store places next to each good on the page www.ekodama-studio.pl.

4. Every User can contact the Seller via the contact form on the service pages, or via email by sending a message to: naturalny.zakret@gmail.com.

5. Access to the service's services may be limited or impossible in the case of maintenance work on IT systems or the occurrence of failures independent of the Seller. At the same time, we will make every effort to ensure that such inconveniences occur as rarely as possible and for as short a time as possible.

6. Any irregularities related to the functioning of the Service, Store, User account should be reported to the email address naturalny.zakret@gmail.com.

7. Contents published by Users in the Service such as comments, ratings, reviews, statements, are their private opinions.

8. It is forbidden for Users to provide content of an unlawful nature.



III. Accepting and processing orders – physical products

1. The User places an order for a product or service directly on the page www.ekodama-studio.pl and via https://www.facebook.com/eKodama.Architektura, https://www.facebook.com/szkola.projektowania.naturalnego, https://www.instagram.com/ekodama.architektura/, https://www.youtube.com/channel/UCMjSvC1W7IDg3lP8C9doRXw, https://allegro.pl/ .

2. During the ordering process, the User has the opportunity to set up a User account which gives access to additional functions.</p >

3. In the order form, the User fills in the necessary shipping details and makes:

a) selection of product or service,

b) choice of delivery method,

c) choice of payment method.

4. After placing an order, a message with information about the placed order is sent to the User's email address provided.

5. The Store executes the order after receiving payment for the ordered goods. An exception is when the goods are sent cash on delivery, in which case the order is processed immediately after it is placed.

6. Failure to make the payment by the User within 7 days, i.e., lack of payment for the goods, will result in the cancellation of the order

7. The User's order will be processed provided that the goods are available in the store's stock or at the suppliers.

a) partial lack of goods in the order – when the missing goods are part of a larger order, the User is informed about the shortages and decides whether to partially execute the order or cancel the entire order. The refund of money in case of prepayment occurs in part or in full according to the User's decision. The refund of money in case of prepayment occurs at the latest within 14 days from the cancellation of the order.

b) complete lack of goods in the order – when the goods are unavailable in stock or at the store's suppliers and there is no possibility of fulfilling the order, the User will be informed of this fact. The refund of money in case of prepayment occurs in full at the latest within 14 days from the cancellation of the order.

8. After verifying the order, a message with information regarding:

a) confirmation of acceptance of the order which is equivalent to the conclusion of a sales contract,

b) lack of part or all of the order in connection with the lack of goods,

c) impossibility of executing the order in connection with the lack of payment.

9. The sales contract is concluded upon the delivery of an email message to the User containing the order acceptance confirmation.

10. Proof of purchase is issued for each order. After choosing the appropriate option and providing the necessary data by the User, an invoice for the purchase is issued.

11. Until the order is executed, i.e., until the goods are shipped, the User may make changes to the order, including withdrawing the submitted order in its entirety.

12. To make changes in the order, please contact the store via the contact form available on the service or by sending a message to the email address naturalny.zakret@gmail.com.

13. Modifications to the order in terms of shipping address, command for the return of overpayment may only be submitted in writing via the contact form on the store's page or via email to: naturalny.zakret@gmail.com.



IV. Accepting and processing orders – Digital content

1. The User places an order for a product or service directly on the Store's website www.ekodama-studio.pl and via https://www.facebook.com/eKodama.Architektura, https://www.facebook.com/szkola.projektowania.naturalnego, https://www.instagram.com/ekodama.architektura/, https://www.youtube.com/channel/UCMjSvC1W7IDg3lP8C9doRXw, https://allegro.pl/ .

2. During the ordering process, the User has the opportunity to set up a User account which gives access to additional functions.

3. In the order form, the User fills in the necessary shipping details and makes:

a) selection of product or service,

b) choice of payment method.

4. After placing an order, a message with information about the placed order is sent to the User's email address provided.

5. The Store executes the order after receiving payment for the ordered goods.

6. Failure to make the payment by the User within 7 days, i.e., lack of payment for the goods, will result in the cancellation of the order

7. After verifying the order, a message with information regarding the confirmation of acceptance of the order which is equivalent to the conclusion of a sales contract will be sent to the User's email address provided.

8. Proof of purchase is issued for each order. After choosing the appropriate option and providing the necessary data by the User, an invoice for the purchase is issued.



V. Payment Conditions in the Online Store and Delivery Costs

1. Prices of goods in the online store are given in Polish zloty and include all applicable taxes.

2. The seller is a VAT payer and issues invoices including VAT.

3. Each product has its price, and this price is binding at the moment of the User placing an order.

4. The store has the right to:

a) change the prices of goods offered in the Store,

b) introduce new products and remove products from the Store's offer,

c) conduct and withdraw promotional campaigns on the Store's pages,

d) introduce changes in the Store's promotional offers.

5. The rights described in the point above do not affect the prices of goods purchased and ordered before the introduction of promotional offers or changed prices.

6. The following payment methods are available for ordered goods with delivery in Poland/abroad:

a) electronic transfer

b) credit/debit card payment

c) BLIK payment

7. We reserve the right to block certain payment methods for selected products.

8. We reserve the right to disable the "cash on delivery" option for Users who have not collected two consecutive cash on delivery shipments. This payment method will be reactivated after placing and collecting another order with the payment made by electronic transfer or traditional bank transfer.

9. The User bears the costs of delivery of the ordered physical goods.

10. After selecting the goods and the shipping intermediary, the basket will automatically calculate the delivery costs.

11. In the case of purchasing virtual products and digital content, there are no delivery costs.

12. With the option of personal collection of the goods, there are no delivery costs.



VI. Fulfillment Periods – Physical Products

1. Each product description includes the estimated time for preparing the order for shipment or issuance in the case of the User choosing the "personal collection" option, which indicates the period from the acceptance of the order to sending the package from the store or personal collection by the User. This time is indicated in business days. The order fulfillment time is counted from the moment of obtaining a positive payment authorization.

2. In the case of ordering several products, the shipment is sent or issued once all the goods are complete. The time of shipment or personal issuance of the goods to the User is determined based on the product with the longest fulfillment time.

3. The User independently chooses the shipping intermediary (courier, post, parcel lockers). Each intermediary declares its own maximum delivery period indicated in the description.

4. The User is responsible for delays or failure to deliver the goods caused by an incorrect or imprecise address provided by the User.



VII. Fulfillment Periods – Digital Content

1. The Store has 48 hours from the payment being made or the deposit being recorded on the Seller's account in the case of a traditional transfer, to send an email with a link to download digital content. This is the maximum period for sending the link or granting access to the materials. Typically, the product is delivered automatically after payment.

2. The above periods do not apply to the pre-sale of digital content or periodically launched. In such a case, information about delivery times will be communicated to the User in the product description.

3. If digital content is sold in a promotion with advisory services or specialist consultation, there will be a phone contact before sending the content to prepare a dedicated product.



VIII. Right to Withdraw from the Agreement – Physical Products

1. The Consumer/Consumer-entrepreneur may withdraw from the Agreement within 14 days of receiving the goods without giving any reason. An exception constitutes products and services prepared individually for the Consumer/Consumer-entrepreneur's order made on special request.

2. The right to withdraw from the contract is not available to an Entrepreneur.

3. The declaration of withdrawal from the contract must be sent via the withdrawal form located on our website or in written form to the email address naturalny.zakrest@gmail.com, with the day of sending the declaration considered the day of filing the declaration. The statement must be sent before the expiry of 14 days from the date of receiving the goods.

4. Return of the goods is possible only if the goods have not been used, copied, or in any way damaged. Returned goods must be complete (they cannot be devoid of hang tags, labels). The returned goods must be sent back together with the proof of purchase or other evidence confirming the purchase of the returned goods in our store (e.g., payment confirmation for the goods, email confirming the purchase of the goods), with the note "Return".

5. The returned goods must be sent back to the store immediately, no later than within 14 days from the date of withdrawal from the contract. The store does not accept shipments sent cash on delivery.

6. The return of the goods takes place to the address: Naturalny Zakręt - Centrum rozwojowo-edukacyjne eKodama Magdalena Górska, Ścinawa 56a, 55-200 Ścinawa, Poland.

7. The Store will refund the payment for the goods immediately, no later than within 14 days from the date of receiving the Consumer/Consumer-entrepreneur's declaration of withdrawal from the contract, provided that during this time the Consumer/Consumer-entrepreneur has returned the goods to the Store. The refund is made using the same methods of payment as were used by the Consumer/Consumer-entrepreneur at the time of purchase, unless the Consumer/Consumer-entrepreneur has expressly indicated a different method of refund. In the event of the need to return funds for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party's payment card.

8. The Consumer/Consumer-entrepreneur receives a refund of all costs incurred by him, except for the costs of delivering the goods.



IX. Right to Withdraw from the Agreement – Digital Content

1. The right to withdraw from the contract does not apply to digital content if the Consumer/Consumer-entrepreneur downloads the purchased digital file or plays the virtual product on the service's website before the expiry of the 14-day term entitling to withdraw from the distance contract.

2. Before proceeding to fulfill the service, i.e., before the sale of digital or virtual products delivered in the form of downloadable files or reproduction on the service, the Seller will each time explicitly inform the Consumer/Consumer-entrepreneur that starting and fully performing the service before the expiry of the 14-day term entitling to withdraw from the distance contract will result in the loss of the right to withdraw from the contract.

3. Each time a Consumer/Consumer-entrepreneur downloads a digital file or plays a virtual product on the service website before the end of the 14-day withdrawal period from a distance contract, they acknowledge that they waive their right to withdraw from the contract and return the electronically purchased goods.

4. The right to withdraw from the contract is granted to the Consumer/Consumer-entrepreneur who has not downloaded the digital file or has not played the virtual product on the service's website within 14 days of purchase.

5. The right to withdraw from a distance contract is not granted to Entrepreneurs.

6. The declaration of withdrawal from the contract must be sent via the withdrawal form located on our website or in written form to the email address naturalny.zakret@gmail.com, with the date of sending the declaration considered the date of submission.

7. The Store will refund the payment for digital content immediately, no later than within 14 days from the date of receiving the Consumer/Consumer-entrepreneur’s declaration of withdrawal from the contract. The refund will be processed using the same methods of payment that were used by the Consumer/Consumer-entrepreneur during the purchase, unless the Consumer/Consumer-entrepreneur has expressly indicated a different form of refund.



X. Complaints

1. The Seller is obliged to deliver goods without defects to the User.

2. In case of a physical or legal defect in the goods purchased from the Store, the User has the right to make a complaint based on the provisions regarding warranty as defined in the Civil Code.

3. The complaint should be sent via the complaint form located on our website, in written form to the email address naturalny.zakret@gmail.com, or by traditional mail to the address – Naturalny Zakręt - Centrum rozwojowo-edukacyjne eKodama Magdalena Górska, Ścinawa 56a, 55-200 Ścinawa, Poland, along with information concerning the type and date of the defect.

4. Actions that the User may take in case of a defect in the goods:

a) Submit a statement of reduction in the price of the goods or withdrawal from the contract, unless the Store is able to replace the defective goods with non-defective ones without excessive inconvenience to the User. If the product defect is insignificant, then the User cannot withdraw from the contract.

b) The User may demand the replacement of the product with a non-defective one or the removal of the defect in accordance with the rules specified in the Civil Code.

5. Within 14 (fourteen) days from the date of receiving a correct complaint, it will be considered by the Store, and the User who submitted it will be informed about the position taken by the Store, via email sent to the User’s email address used for correspondence related to the Store’s services.

6. The Seller and the User will make every effort to amicably resolve any disputes, especially by conducting negotiations.



XI. User Account in the system

1. Every User has the opportunity to freely and voluntarily create a user account on the website, which provides the possibility to use additional store functionalities such as: checking the status of an order, viewing the order history, independently editing the User's data in the Account, and also participating in the Loyalty Program.

2. The User Account is created by filling out the appropriate registration form on the Service.

3. For the use of the User Account, it is necessary to have a device with an internet browser, supporting cookies, with access to the Internet, and an active email account.

4. At the moment of registration (creating the User Account), a contract is concluded between the User and the Seller for the management of the User Account on the terms defined in this regulation. The contract is concluded for an indefinite period.

5. The User may at any time resign from the User Account without giving any reason and without incurring any costs. To do this, the User should send their resignation to the Service, via the contact form or to the email address: naturalny.zakret@gmail.com, which will result in the immediate deletion of the User Account and termination of the contract in this regard.



XII. Technical conditions

1. In order to use the Service’s services, it is necessary to meet certain technical requirements :

a) An active email account;

b) A device connected to the Internet and with an installed web browser;

c) Acceptance of cookies enabled in the device’s web browser;

d) JavaScript scripts enabled in the device’s web browser.

e) In the case of digital content delivered in pdf, docx, xlsx, mp3, mp4 formats, applications enabling the support of the mentioned formats will be necessary.

2. The User should use an appropriate browser that cooperates with their device.



XIII. Personal data and cookie policy

1. The administrator of personal data provided by the User while using the Service's services is the Service Provider.

2. The User's personal data are processed based on the contract and for its execution and on the basis of consent, under the terms specified in the General Data Protection Regulation (GDPR). Detailed information on data processing by the Service Provider is contained in the privacy policy posted on the Service.

3. When using the Service, please consent to the use of cookies in accordance with the Privacy Policy. If you do not agree to our use of cookies, you can change your browser settings appropriately or refrain from using the Service. Information about the cookies used in the service can be found in the privacy policy contained on the service's website.



XIV. Final provisions

1. The sales contract and the contract for the provision of electronic services are concluded between the User and the Seller.

2. The products and services posted on the Store's pages do not constitute an offer within the meaning of the Civil Code.

3. In matters not regulated in these Regulations, the provisions of the generally applicable law shall apply, including the Civil Code and the Consumer Rights Act.

4. In the case of considering disputes arising from the sales contract, the court competent for the defendant's headquarters or the court competent for the place of performance of the contract shall be appropriate.

5. During the consideration of disputes, the User has the possibility to use the ODR platform - an interactive website constituting one point of access for consumers and Sellers who want to resolve disputes out of court (ODR - Online Dispute Resolution). Through it, you can file a complaint concerning goods or services purchased online, both domestically and abroad. This is done by filling out an electronic form and finding the appropriate entity that will deal with the dispute resolution. All institutions provided on the platform have been verified, guaranteeing that they comply with the appropriate regulations and their registration by national bodies (in Poland, it is UOKiK). The website is available in all Union languages, and also allows attaching relevant documents and their translation. The link to the ODR platform is available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

6. The Seller reserves the right to make changes to these Regulations at any time. 7. In the event that the Seller makes changes to the regulations, it will be made available on the Service in a consolidated form. 8. The new Regulations come into force on the date of its publication on the Service and cover the services provided by the Service from the date of its publication. In case of any ambiguities, the binding version is the Polish version.



Publication date of the regulations: March 27, 2021.

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